Return & Refund Policy

Thank you for shopping with Gifts by Cindy! Each gift book is made with care and customized based on the selections you make when placing your order.

Personalized & Custom Orders

Because our gift books are custom-made and personalized for each customer, all sales are final.

We are unable to accept returns or exchanges simply because you change your mind, no longer need the item, or selected the wrong cover, inserts, personalization, or other options.

Please carefully review all selections and personalization information before submitting your order.

Mistakes or Damaged Items

We want you to be happy with your purchase. If your order arrives damaged or if Gifts by Cindy made an error while preparing your order, please contact us as soon as possible after receiving it.

Please include your order information, a description of the problem, and clear photos showing the issue. Once reviewed, we will work with you to correct the problem. Depending on the situation, this may include replacing the affected item or providing another appropriate resolution.

Customer-Provided Information

Gifts by Cindy is not responsible for errors resulting from incorrect information provided by the customer, including names, spelling, personalization details, shipping information, or selections made when ordering.

Please double-check all information before completing your purchase.

Gift Cards, Cash & Other Items

Unless specifically stated as part of your purchase, gift cards, cash, lottery tickets, and other items shown in product photos are for display purposes and are not included with your gift book.

Gifts by Cindy is not responsible for gift cards, cash, lottery tickets, or other items that customers add to their gift books after purchase.

Order Cancellations

Because customized orders may begin being prepared shortly after they are received, cancellations are not guaranteed. If you need to request a cancellation, please contact Gifts by Cindy as soon as possible. If work on your customized order has already begun, the order may not be eligible for cancellation or refund.

Questions or Problems With Your Order

If there is a problem with your order, please contact Gifts by Cindy before attempting to return anything. We want to make sure any issue with an order is handled as quickly and fairly as possible.

Thank you for choosing Gifts by Cindy and supporting a small business!